Health consumer engagement at state policy and program development level includes participation in high-level committees. The Safety and Quality Health Service Standards Guide, ACSQH, (July 2011) describes systems and strategies to create a consumer-centred health system by including consumers in the development and design of quality health care, through an active partnership.
Our national peak body Consumer Health Forum (CHF) undertook research to determine what consumers want and how they can add value to the health system.
Value and effectiveness of consumer participation depends on:
Through its training program HCNSW will support consumer representatives to achieve this.
HCNSW is developing a range of health consumer networks to either raise or respond to generic health system issues which are of current concern to our members. The aims of such networks are:
To strengthen collaboration for systemic consumer advocacy