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Webinars are a great way to spread knowledge about health consumer engagement and we regularly hold webinars about a wide variety of topics interesting to the health consumer engagement scene.

Due to the popularity of our webinars, we will continue to run them in 2016. If you would like to propose a topic for discussion or nominate an expert in health consumer representation for future webinars, please contact us.

Latest webinar:

"Health Consumers on ACI Networks and Committees"

Wednesday 22 June, 2016

In November 2015 the ACI Patient Experience and Consumer Engagement (PEACE) Team conducted a survey of ACI staff and consumers to better understand their learning needs with respect to patient experience and consumers engagement.  The survey has informed the development of this webinar for consumers.

Facilitated by Dr Anthony Brown Health Consumers NSW and ACI PEACE Team, this webinar clarifies the role of the ACI and it's networks, and discusses the reflections, examples and challenges of working on them, with experienced ACI Networks and Committees member, Mary Potter.

For feedback, queries or comments, please email us at:


 View some of our earlier webinars:

"Partnering with consumers - what do surveyors want to see from organisations?

Tuesday 1 December, 2015

In this webinar, Lizzy Harnett, a surveyor with The Australian Council on Healthcare Standards (ACHS) reveals some best practice examples for meeting and exceeding Standard 2 requirements and shares what surveyors want to see from organisations in order to demonstrate meaningful partnerships with their consumers.

View Lizzy's powerpoint presentation. For feedback, queries or comments, please send us an email to:



Partnering with consumers in Version 2 of the NSQHS Standards

14 September, 2015 

In this webinar, Dr Nicola Dunbar - Director for Strategy and Development at the Australian Commission on Safety & Quality in Health Care, provides an overview of the current Standard 2 review, with a focus on partnering with consumers.

View the powerpoint presentation. For feedback, queries or comments, please send us an email to:



Consumer and Community Engagement Model

6 July, 2015


In this webinar, Serena Joyner (Project Manager of our joint WentWest - Health Consumers NSW Consumer Engagement Project), introduces our Consumer and Community Engagement Model. 


How to join our webinars

Please check our website regularly for upcoming webinars and subscribe to our online newsletters to hear our news. You will need to register for each webinar you would like to attend online by following the link provided. A confirmation email will be send to you. On the day of the webinar, about 15 minutes before the start time, click on the 'Join' button in your 'GoToTraining' confirmation email. The program will initialise, download and launch automatically to link you to the webinar.

What hardware do you need?

You can watch our webinars from a PC, laptop, tablet or smartphone. Whichever device you use, you need to ensure you have speakers or earphones in order to listen to the webinar. You will need a solid internet connection. You will NOT need a microphone or webcam. You can also view the system requirements here.

What software do you need?

Our webinars are run using a program called 'GoToTraining'. A confirmation email from 'GoToTraining' will be emailed to you. The link (the 'Join' button) in your confirmation email is designed to download the software you require, and launch the webinar. At the end of the webinar, the program will be uninstalled from your device. Please ensure that your organisation or device firewalls allow you to receive the confirmation email and also allow you to download the program from the link.