Maureen Williams is an experienced health consumer representative who has been advocating for patients’ voices for 42 years. Here, she tells us how she first got involved in patient representation and what she would like to see in the future.
Last year, we asked you what do you, as patients and carers, think about the big change to the availability of telehealth for many medical consultations. Now we are publishing the results of this consumer-led study about navigating telehealth. Join us for a results briefing in May!
What can you expect at your age? Join us as we discuss the important issue of how ageism impacts the delivery of health care. Read our OWN and HCNSW report and register for the workshop.
Health consumer reps needed for the NSW Ministry of Health’s Elevating the Human Experience working groups. Lodge your Expression of Interest now!
Darriea Turley manages a network of local Health Councils in the Far West Local Health District that provides a structure for consumers and community members to participate in health service planning and delivery.
The NSW Government is introducing Real Time Prescription Monitoring (RTPM) of certain medications that have the potential to cause dependence and be harmful. A public consultation into changing the amendments Poisons and Therapeutic Goods Regulation 2008 is now underway.
The Agency for Clinical Innovation’s consumer partnerships team is developing new practices around the recruitment and onboarding of consumer partners to ACI projects, networks and programs. They would love to get your input into the drafts of these documents.
New research, commissioned by the NSW Council of Social Services (NCOSS) and undertaken by the National Centre for Social and Economic Modelling (NATSEM) and us, shows the relationship between economic disadvantage and patient experience of health services across New South Wales.
The research, and the patient stories we collected, focus on the costs, delays and expectations experienced by patients of General Practitioners, private and public dental, and medical specialist services in NSW. We hope it will inform and bring to the fore patient and family perspectives around the issues faced by restricting patients’ visitors into health facilities. It recognises each of the stakeholder groups as essential and significant players in keeping each other safe and acknowledges that no one stakeholder group can succeed alone. We are all dependent on each other.
The report outlines a set of principles, as developed by health consumer representatives, in response to the challenges faced by NSW Health with protecting staff, patients, families, and all who enter the facilities, from COVID-19.
We hope it will inform and bring to the fore patient and family perspectives around the issues faced by restricting patients’ visitors into health facilities. It recognises each of the stakeholder groups as essential and significant players in keeping each other safe and acknowledges that no one stakeholder group can succeed alone. We are all dependent on each other.
Involving consumers in strategic and operational decisions in healthcare has never been more
important. In an unprecedented situation such as COVID-19, consumers are a key stakeholder and
an essential source of advice and guidance in your work.