Update! October 2014
Last PDF member newsletter from October 2014
Developing a consumer and community engagement strategy: a toolkit for Hospitals and Health Services (QLD)
Health Consumers Queensland (HCQ) has produced this toolkit to support the development of effective consumer and community engagement strategies by Queensland Hospital and Health Services (HHSs), as required under the Queensland Hospital and Health Boards Act 2011 (the Act) section 40 and Hospital and Health Boards Regulation, 2012 (the Regulation).
The Participation Toolkit: Supporting Patient Focus and Public Involvement in NHS Scotland
The Scottish Health Council has published a highly accessible document that despite being targeted at NHS users is a versatile document for Australian settings.
Getting involved: a personal self-assessment tool for consumers
A self-assessment tool from health issues Centre Victoria to help you determine your goals and readiness for the consumer representative role you are considering.
A Toolkit for Consumer Participation and Engagement – Paediatric Oncolcogy
Despite being specifically developed for the field of Pediatric Oncology, “A Toolkit for Consumer Participation and Engagement” is exactly the kind of practical set of guidelines and sample documents that many a participation manager goes looking for when first asked to set up a consumer engagement program.
National Mental Health Commission’s Participation and Engagement Framework (Australia)
The National Mental Health Commission’s Participation and Engagement Framework models “diverse and genuine engagement” with a simple, workable framework.
National Mental Health Commission’s Paid Participation Policy (Australia)
The National Mental Health Commission’s Paid Participation Policy provides a practical example of policy and forms that support the paid participation of consumers and carers.
Fact sheet: Confidentiality guidelines
This 3 page fact sheet from the Consumers Health Forum of Australia provides guidance to consumer representatives on confidentiality and what it means for them
Fact sheet: Strengthening meeting skills for teleconferences
This 2 page fact sheet from the Consumers Health Forum of Australia provides practical tips for consumer representatives participating in teleconferences.
Sample application form to become a consumer representative
This is a sample application form to become a consumer role with a health service.