Consumer voices on Covid-19

What are consumers and consumer organisations saying about living with Covid in NSW? We met with our COVID consumer taskforces to discuss the current issues impacting consumers and consumer organisations and collected experiences through Amplify. We spoke to consumer leaders and consumer organisations from around NSW and this is what we are hearing.

How will the next weeks and months look like for people who are more vulnerable to COVID-19 in NSW?

For people who can’t be vaccinated against COVID-19 for medical reasons, or who are vaccinated but who build a weaker immune response to the vaccine due to their condition, the experience of re-opening NSW will likely be very different to the one of healthy, fully vaccinated people.

We talked to Alexandra Martiniuk, a Professor of Epidemiology at the University of Sydney, about what to expect.

Cost of health care in NSW

New research, commissioned by the NSW Council of Social Services (NCOSS) and undertaken by the National Centre for Social and Economic Modelling (NATSEM) and us, shows the relationship between economic disadvantage and patient experience of health services across New South Wales.

The research, and the patient stories we collected, focus on the costs, delays and expectations experienced by patients of General Practitioners, private and public dental, and medical specialist services in NSW. We hope it will inform and bring to the fore patient and family perspectives around the issues faced by restricting patients’ visitors into health facilities. It recognises each of the stakeholder groups as essential and significant players in keeping each other safe and acknowledges that no one stakeholder group can succeed alone. We are all dependent on each other. 

Building Trust and Transparency

Risks and benefits of partnering with the pharmaceutical industry//
Some consumer organisations are only able to operate with the support of pharmaceutical companies, while others have explicit policies of not accepting money from industry. Industry funding allows some groups to be able to offer additional services to their members, yet others have concerns that such partnerships impinge on their independence.

Healthcare visiting guide

The report outlines a set of principles, as developed by health consumer representatives, in response to the challenges faced by NSW Health with protecting staff, patients, families, and all who enter the facilities, from COVID-19.

We hope it will inform and bring to the fore patient and family perspectives around the issues faced by restricting patients’ visitors into health facilities. It recognises each of the stakeholder groups as essential and significant players in keeping each other safe and acknowledges that no one stakeholder group can succeed alone. We are all dependent on each other.