Consumers reps needed for Elevating the Human Experience Enabler Working Groups
Who: Ministry of Health – experience team
Application deadline: 11:59pm on Sunday, 14 February 2021
EXPRESSION OF INTEREST: Members of Enabler Working Groups
Elevating the Human Experience (EHE) aims to improve the experiences of healthcare in NSW. The NSW Ministry of Health is looking for people who can help by proposing new approaches and initiatives, then helping the Ministry determine which ones will have the most benefit for the people of NSW.
Lodge your Expression of Interest HERE
What are the Enabler Working Groups?
The seven Enabler Working Groups will be responsible for identifying the initiatives that NSW Health focuses on to improve patient, family, carer and caregiver experience over the next 3-5 years.
What do I need to know?
- There are seven Enabler Working Groups, one for each enabler (as described in Appendix 1)
- The groups will play a major role in decision-making about what initiatives are prioritised
- Interested individuals must complete the online application
- Applications will be reviewed and approved by the co-chairs of each group
How will the groups look like?
The Enabler Working Groups are large groups with 30-50 members each. They will include members who are consumers, clinical and non-clinical health staff and academics. The purpose of these groups is to identify the initiatives that represent the best value to NSW in terms of improving patient and staff experience. The Enabler Working Groups will make recommendations to the steering committee on which initiatives are rolled out across NSW.
The Terms of Reference for the Enabler Working Groups are presented in Appendix 2.
What is the role of members on the Enabler Working Groups?
- To contribute improvement initiatives that should be considered for implementation
- To participate in evaluating the initiatives, ensuring that the views of both consumers and non-consumers are considered
- To participate in the decision on which initiatives are recommended to the steering committee and when these would occur.
Members with special expertise may be asked to assist in providing information to the Enabler Working Group on new initiatives to better evaluate these.
How do I apply?
You must indicate which enabler groups you are interested in applying using this online form. Applicants can apply for more than one Enabler Working Group through the online application system.
The final question of the form asks you to explain what you think you can contribute to these groups. We need these groups to represent the many diverse people using and working in healthcare across NSW. Reasons you are chosen may include:
- Lived experience as a patient, consumer or client of health services in NSW
- Lived experience as a carer or family member of a health consumer
- Experience in providing healthcare or research in this field
- Experience in the measurement of patient or staff experience
- Expertise in co-design, change management and/or service development
- Passion for innovation and transforming experiences for consumers and staff
- Experience in transformational change
The final membership will use a quota system to ensure representation. There will be a minimum number of health consumers (including family and carers of consumers) on all groups, as well as representatives from all local health districts, speciality health networks, agencies and pillar organisations. Additional places are available for identified experts in that enabler as decided by the consumer and health chairs of each Enabler Working Group.
For any enquiries, please contact the Ministry of Health Experience Team via email: MOH-PatientExperience@health.nsw.gov.au
FREQUENTLY ASKED QUESTIONS
What time commitment is required for meetings?
We anticipate that you will be required to meet virtually for up to 10 hours over eight weeks. It could be shorter depending on the number of priorities to be reviewed and the ability for members to respond to set deadlines.
Each Enabler Working Group will have three set meetings:
- Meeting one (March 2021): Introduction to elevating the human experience and answering the following questions (one hour):
- What is elevating the human experience?
- How will this result in better patient, carer and staff experience for all?
- What are the Enabler Working Groups and how will they operate?
- How will I contribute to the groups?
- Meeting two (March-April 2021): Presenting the complete list of initiatives identified by that Enabler Working Group (two hours) and discussion on how these will be evaluated by members
- Meeting three (May 2021): Shortlisting the scored initiatives and discussion on which will be recommended to the steering committee (two hours).
Following the first meeting, members will be asked to identify any additional initiatives for consideration and enter each into a standard template. Once all relevant initiatives are identified, members will evaluate these. This process will be described in meeting two and the Experience Team will compile these evaluations for discussion at the final meeting in May 2021.
How will the group be supported?
The Ministry’s Experience Team will provide the secretariat for the Enabler Working Groups. The starting date of the groups will be staggered to allow sufficient time to organise each and assist people in taking part. As the Enabler Working Groups have not existed before this, we want to hear from members what works or doesn’t work for them so we can better support you.
Will teleconference or videoconference be available?
Yes, due to the ongoing situation with COVID-19, all meetings will operate via videoconferencing.
Will I be paid for my time?
Elevating the Human Experience operates on the principle that no person should be out-of-pocket for contributing to the improvement of the health system. This means that any reasonable transport, parking and accommodation costs will be paid by NSW Health.
We are investigating remuneration for the consumer representative roles and hope to advise on this shortly after the first meetings. If we are unable to do so, you can withdraw at any time.
Can I apply if I live in a regional or rural area?
Yes. Input from regional and rural areas is critical to Elevating the Human Experience and we are seeking rural and regional representation across the Enabler Working Groups. Due to COVID 19, all meetings will be held virtually.
Disclosure of interest
Members must disclose any conflicts of interest in the process, particularly if they stand to gain financially from any initiative being considered for funding. Members who do have a conflict of interest in the process will not be involved in the evaluation of that measure but may speak to its value.
When do I need to respond by?
You must respond by 11:59pm, Sunday 14 February 2021 to be considered. Selection of members will occur 17-19th February by the co-chairs of each Enabler Working Group and Chief Experience Officer. We aim to notify all candidates by 24 February 2021.
When is the first meeting?
The first three Enabler Working Groups will have their first meeting scheduled for early March 2021. The other four working groups will have their first meeting in late March/early April 2021.