Elevating the Human Experience Enabler Working Groups
Who: Ministry of Health experience team
Application deadline: 11:59pm on Friday, 18 December 2020
EXPRESSION OF INTEREST: Consumer Co-chairs
What is this Expression of Interest (EOI) for?
The Ministry of Health experience team is seeking to recruit six (6) consumer representatives to the positions of co-chairs of the Elevating the Human Experience Enabler Working Groups. In total, there will be seven groups and the position of consumer co-chair for the Leadership, accountability and governance group has already been awarded.
These seven working groups will be responsible for identifying the initiatives that NSW focuses on to improve patient and staff experience over the next 3-5 years. This EOI provides essential information about the role and how to apply for it.
What do I need to know?
- There are six positions available, one for each enabler in Elevating the Human Experience (see HERE)
- The position is open to anyone with lived experience as a consumer or carer in NSW
- The role requires joint management of a large and representative group of health staff and consumers. Support and training will be provided
- Interested individuals must complete the online application
- Applications will be reviewed and approved by co-chairs of the Steering Committee. The final decision is not open to review.
What are the Enabler Working Groups?
The Enabler Working Groups are large groups with representation from consumers, health staff and academics. The purpose of these groups is to identify the initiatives that represent the best value to NSW in terms of improving patient and staff experience (collectively referred to as ‘human experience’). The Enabler Working Groups will make recommendations to the steering committee on which initiatives are supported.
The Terms of Reference for the Enabler Working Groups are HERE.
What is the Steering Committee?
The NSW Health Elevating the Human Experience Steering Committee has been established to oversee and guide the strategic direction of human experience in NSW.
The Steering Committee has twelve members and is co-chaired by the Deputy Secretary, Patient Experience and System Performance and a senior consumer leader. This group will hear the recommendations from the Enabler Working Groups and decide which initiatives across all seven groups will be supported.
What is the role of the Consumer Co-chairs?
The role of the Consumer Co-chairs is to partner with the non-consumer Co-chair to ensure that recommendations are made to the steering committee that represent the views of the Enabler Working Group. The Consumer Co-chair also has the role of ensuring that consumer representatives on the group are given the opportunity to express their views, that these views are given equal weighting to any other group member, and that any concerns about this are escalated to the Consumer Co-Chair on the Elevating the Human Experience Steering Committee.
- Have lived experience or expertise in the enabler they are applying for.
- Ability to chair and contribute effectively to virtual meetings of 30-50 individuals.
- Passionate about improving care and experiences for patients, their families, carers and staff.
Due to the requirement of co-chairing an Enabler Working Group, preference will be given to applicants who have had experience chairing or facilitating large meetings or committees. If applicants want to be involved but are uncertain of their ability in this area, please contact Anne Marie Hadley or Jason Boyd from the Ministry of Health’s Experience Team to discuss: MOH-PatientExperience@health.nsw.gov.au
How to apply
To submit your expression of interest, please fill in your personal details and answer the questions in the online form:
For any enquiries, please contact the Ministry of Health experience team via email: MOH-PatientExperience@health.nsw.gov.au
FREQUENTLY ASKED QUESTIONS
What time commitment is required for meetings?
Each Enabler Working Group will have the following three set meetings:
Meeting one: Introduction to elevating the human experience, answering the following questions (one hour):
- What is elevating the human experience?
- How will this result in better patient, carer and staff experience for all?
- What are the Enabler Working Groups and how will they operate?
- How will I contribute to the groups?
Meeting two: Presenting the potential initiatives identified by the group (two hours)
Meeting three: Shortlisting the scored initiatives for recommendation to the steering committee (two hours).
As one of the Chairs for the groups, you will also be invited to a meeting where MOH discusses the role of the chairs, how they will work together to ensure both staff and patients view are represented, and how they will implement and monitor initiatives after a recommendation. This onboarding meeting will not exceed three hours.
Due to the size of the group, meetings will be virtual, by either phone or internet conferencing. As identified in the role of the group, members will be asked to enter any new initiatives they suggest into a standard template (max two pages) and be involved in the scoring of initiatives to assist in shortlisting these.
What other time commitments are there?
As one of the chairs, there will be other actions required of you such as approving agendas and meeting papers, and interacting with the Ministry’s Experience Team to ensure a smooth process. As a member of an Enabler Working Group, you will have a role in the review and rating of initiatives and in presenting these to the Steering Committee. You will be part of the meeting to decide when and how initiatives are implemented, along with all other Enabler Working Group co-chairs and the steering committee members.
How will I be supported?
The Ministry’s Experience Team will provide the secretariat for the Enabler Working Groups. The starting date of the groups will be staggered to allow sufficient time to organise each and assist people in taking part. As the Enabler Working Groups have not existed before this, we want to hear from members what works or doesn’t work for them so we can better support them.
I haven’t been on a group like this before. Can I still apply?
There are two ways to participate in these groups – as the consumer co-chair or as a consumer representative. If you are concerned about taking a position as a chair, you can still apply as a group participant – invitations for this role will be sent out separately.
Will I be paid for my time?
We are investigating remuneration for consumer representative roles and will be able to advise on this in the new year. If we are unable to do so, you can withdraw at any time. We can refund any travel and parking costs incurred.
Can I apply if I live in a regional or rural area?
Yes. Input from regional and rural areas is critical to Elevating the Human Experience and we are seeking rural representation across the chairs of the Enabler Working Groups.
Will teleconference or videoconference be available?
Yes, both teleconferencing and/or videoconferencing will be provided. Members can make their own decision on whether they physically attend meetings. These meetings will be held at 1 Reserve Road, St Leonards, Sydney.
When do I need to respond by?
You must respond by 11:59pm on 18 December 2020 to be considered. The Ministry of Health’s Experience Team will discuss applicants with Health Consumers NSW and provide recommendations to the consumer and non-consumer co-chairs of the Steering Committee. We aim to notify all candidates by 23 December 2020.
When is the first meeting?
The first meeting of chairs will be in January 2021.