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Developing a consumer and community engagement strategy: a toolkit for Hospitals and Health Services (QLD)
Health Consumers Queensland (HCQ) has produced this toolkit to support the development of effective consumer and community engagement strategies by Queensland Hospital and Health Services (HHSs), as required under the Queensland Hospital and Health Boards Act 2011 (the Act) section 40 and Hospital and Health Boards Regulation, 2012 (the Regulation).
The Toolkit is a companion document to Health Consumers Queensland’s Consumer and Community Engagement Framework (the Framework). It supports the practical application of HCQ’s Framework and contains information, tools and tip sheets to support the stages and steps health service organisations may undertake to develop effective engagement strategies.