Despite being specifically developed for the field of Pediatric Oncology, “A Toolkit for Consumer Participation and Engagement” is exactly the kind of practical set of guidelines and sample documents that many a participation manager goes looking for when first asked to set up a consumer engagement program.
The National Mental Health Commission’s Participation and Engagement Framework models “diverse and genuine engagement” with a simple, workable framework.
The National Mental Health Commission’s Paid Participation Policy provides a practical example of policy and forms that support the paid participation of consumers and carers.
This 3 page fact sheet from the Consumers Health Forum of Australia provides guidance to consumer representatives on confidentiality and what it means for them
This 2 page fact sheet from the Consumers Health Forum of Australia provides practical tips for consumer representatives participating in teleconferences.
This is a sample application form to become a consumer role with a health service.
This overview of a consumer representative recruitment process provided as an example of the way health services recruit consumers.
Before lodging a formal complaint about a health service or health care provider, we recommend talking to the service or provider first.
Getting the Healthcare you need: An advocacy toolkit for people using the healthcare system in Queensland
A practical booklet of guidance and resources for consumers using or supporting someone who is using the healthcare system. Written for Queensland consumers but very useful for any Australian health consumer.
Tasmanian Department of Health and Human Services: Engaging Our Patients and Clients – Your Care Your Say
The Department of Health and Human Services in Tasmania has provided several resources accessible via a useful webpage.