Consumer Engagement Manager
Serena is passionate about breaking down barriers for consumers to participate in health on a level playing field. She works with health services to help them improve or develop their engagement programs. In 2013-14 Serena project managed the joint WentWest-HCNSW project that produced a new Consumer and Community Engagement Model. In an earlier role she spent four years supporting health consumer representatives and consumer leaders with the implementation of a joint Medicare Local/Local Health District consumer engagement program. Serena is an experienced facilitator and project manager with a Master of Social Research (ANU).