Involving consumers in your health service or facility’s COVID-19 response
Involving consumers in strategic and operational decisions in healthcare has never been more important.
In an unprecedented situation such as COVID-19, consumers are a key stakeholder and an essential source of advice and guidance in your work.
This sheet is designed to support you to work with consumers and carers to co-design strategies, operational plans and messaging that respond to COVID-19 in a consumer-centred way.
Download the ‘Involving consumers in your health service or facility’s COVID-19 response’ sheet
Key points
- It’s essential to involve consumers in key strategic and operational COVID-19 decisions and communication. If you involve clinicians in the planning and decision-making, then also involve consumers with lived experience of your health services.
- Use established networks to find consumers quickly and easily; contact your local LHD engagement staff and Health Consumers NSW to find out more.
- Consumers will help ensure that you are making the right decisions as they will understand the potential community impacts. Consumers will also help with messaging of those decisions.
- Your engagement doesn’t have to be perfect, but it’s important that you try.
Health Consumers NSW is happy to provide additional advice and assistance in engaging consumers. Contact us on (02) 9986-1082 or info@hcnsw.org.au.
