Have you used or supported someone to use NSW Ambulance services?
Would you like to help the NSW ‘Ambos’ create their community engagement?
Health consumer representative opportunity
The NSW Ambulance Service is currently designing their community engagement frameworks and plans and are planning a Patient Service Charter.
They are looking for people who have used the ambulance service and would like to be involved. This is a paid consumer representative opportunity. You can be part of two (2) different groups, choose one or both.
1) Consumer and Community Engagement Plan
Thank you for your interest, applications to be part of this first group – to help design the Consumer and Community Engagement Plan – are now closed (as at 5pm Monday 14/11/2022). However if you’d like to be part of the second group – to help design the Patient Service Charter – please see information and online application form below:-
2) Patient Service Charter
Have you used or supported someone to use NSW Ambulance services? Would you like to help develop the Patient Service Charter?
Take part in design workshops
Design workshops will be facilitated by Nous Group to co-create a Patient Service Charter with patients and carers alongside NSW Ambulance program owners. This Charter will lay out patient rights and responsibilities in their engagement with NSW Ambulance.
Who are they looking for?
Up to 20 previous NSW Ambulance patients and carers across:
- geographies (urban/rural/regional/remote)
- backgrounds (culturally and linguistically diverse groups, Aboriginal and Torres Strait Islanders peoples)
- socioeconomic status and ability
- age groups (including younger and older consumers)
Note that NSW Ambulance stakeholders will also participate in these workshops
What is the role of members?
- Participate in a 3-hour design workshop
- Likely remote (online) participation
- Also invited to participate in a follow-up, 3-hour testing workshop where we will test materials developed following the design workshop (preferred but not required)
- Some preparation in the form of pre-reading may potentially be required for effective participation in sessions
Information for all groups
Health Consumers NSW (HCNSW) is working with NSW Ambulance and Nous to find the right consumer representatives for these projects. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, people with a disability and people from culturally and linguistically diverse backgrounds.
Will I be paid for my time?
Consumer representatives contribute time, knowledge, skills and first-hand experiences. In recognition of the value of your knowledge and skills, financial remuneration will be provided to consumer representatives.
For any questions, please contact Tara Lee, HCNSW Consumer Engagement Manager – Health Services via email firstname.lastname@example.org or phone at 02 9986 1082 (please leave a message and we will call you back).
How to apply
To apply for these opportunities (Consumer and Community Engagement Plan/Patient Service Charter) please complete the e-form below and indicate which projects you are applying for (you can apply for both).
Once we have received and considered your application, we will be in touch to let you know whether your application has been successful.
Applications for the Consumer and Community Engagement Plan closed on Monday, 14 November 2022, and applications for the Patient Service Charter will close on Monday, 28 November 2022.
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