Joint WentWest consumer engagement project

In 2013 a partnership between WentWest and Health Consumers NSW was established to embark on a joint consumer engagement project. The project aims included embedding consumer involvement across WentWest and developing tools and resources for use across NSW.

Project outcomes

The major project outcomes included:

• 2014: WentWest Gap Analysis and recommendations
• 2014: WentWest implementation assistance ( e.g. Establishment of WentWest Consumer Engagement Staff Network)
• 2015: Consumer and Community Engagement Model: Report, Poster and Brochure
• 2015: Online Toolkit supporting consumers and community to engage

The joint Consumer and Community Engagement Model

From the outset the objective of the project was to see consumers and health professionals together to inform a range of good practice consumer engagement strategies. This objective has been soundly met through the development and promotion of the chief project outcome: The Health Consumers NSW / WentWest Consumer and Community Engagement Model.

Resources

Go to www.hcnsw.org.au/ccemodel to learn more about the Consumer and Community Engagement Model and to download the resources.

Also have a look at the online Consumers Toolkit.