This 3 page fact sheet from the Consumers Health Forum of Australia provides guidance to consumer representatives on confidentiality and what it means for them
This 2 page fact sheet from the Consumers Health Forum of Australia provides practical tips for consumer representatives participating in teleconferences.
This is a sample application form to become a consumer role with a health service.
This overview of a consumer representative recruitment process provided as an example of the way health services recruit consumers.
Before lodging a formal complaint about a health service or health care provider, we recommend talking to the service or provider first.