This is a sample application form to become a consumer role with a health service.
This overview of a consumer representative recruitment process provided as an example of the way health services recruit consumers.
Before lodging a formal complaint about a health service or health care provider, we recommend talking to the service or provider first.
Getting the Healthcare you need: An advocacy toolkit for people using the healthcare system in Queensland
A practical booklet of guidance and resources for consumers using or supporting someone who is using the healthcare system. Written for Queensland consumers but very useful for any Australian health consumer.
Tasmanian Department of Health and Human Services: Engaging Our Patients and Clients – Your Care Your Say
The Department of Health and Human Services in Tasmania has provided several resources accessible via a useful webpage.
The Health Planners Toolkit of Ontario contains the highly respected Module 5 on Community Engagement and Communication.
The Victorian Department of Health website states that the “Doing it with us not for us policy grew from the Victorian Government’s commitment to involving people in decision making about health care services and the need for a strategic policy to guide the process.” This commitment shows in the quality of this policy and the depth of consumer and community involvement in developing it.
The Victorian Department of Environment and Primary Industries hosts webpages devoted “Effective Engagement” with access to a series of three practical guidelines to general community engagement.
The framework is designed to assist consumers and committees involved in consultative and decision-making processes in analysing policies, grant applications and initiatives presented to them for consideration. It has a particular focus on access and disadvantage, setting out a series of steps which can be followed to assess the degree to which a proposal has been designed with the needs of disadvantaged groups and individuals in mind. The framework provides a useful tool for identifying gaps in the development of programs where the needs of disadvantaged groups might not have received due consideration. It is not designed to measure or evaluate the success of a program in its application.
National Consumer and Carer Forum’s Consumer and Carer Participation Policy – A Framework for the Mental Health Sector
The National Consumer and Carer Forum of Australia has produced their Consumer and Carer Participation Policy: A Framework for the Mental Health Sector “as a guide to be used by all participants involved in mental health within the public, private and non-government sectors for the development and / or implementation of consumer and carer participation policies.”