Health consumer engagement training

We offer training and education programs for health consumer representatives and health service staff. Our aim is to increase the confidence of consumers and staff to implement health consumer engagement in any setting.

Through collaborative peer-learning, facilitated discussions, workshop activities and networking opportunities, we empower consumers and staff to provide meaningful contributions to health service improvement, delivery, evaluation and innovation

We currently run three different training programs.

Consumer Representative Training

Our popular Consumer Representative Development Training course has recently undergone a review. The two-day program is filled with new content, new resources for consumers to use in their roles, and more group activities. Find out more...

Staff training

Our full-day program is filled with new content, more activities and provides opportunities to discuss the needs of your organisation. Find out more…

Graduate Certificate in Consumer and Community Engagement

We are proud to partner with the Health Issues Centre in Victoria to offer the Graduate Certificate in Consumer and Community Engagement. This nationally accredited, four-day course provides an in-depth examination of consumer and community engagement for staff who work in the area of consumer engagement. Find out more…

Training at our venue

We currently offer our two-day Consumer Representative Training at ours four times a year and the Graduate Certificate in Consumer and Community Engagement annually.

Training at your organisation

If you have groups of staff or consumers you would like to be trained, we are happy to come to you!

We currently offer our one-day staff training in consumer engagement exclusively for groups from individual health organisations but are planning to offer this course at our venue for staff from multiple organisations in 2020.

We also offer our Consumer Representative Training for a group of your health consumer advocates and representatives at your organisation in a one- or two-day format.

More information

Please contact Emma Collins, our Training Manager, or call us on (02) 9986 1082 to book a training and receive an obligation-free quote.